M&P Courier Services Privacy Policy
M&P Courier Services is a trading name / service operated by Mom and Pop Retail Ltd.
Last updated: [19/04/2026]
M&P Courier Services respects your privacy and is committed to handling personal data responsibly, lawfully and transparently.
This Privacy Policy explains how we collect, use, store and share personal data when you visit our website, contact us, request a quote, book courier services, receive a delivery, work with us as a supplier, or otherwise communicate with us.
This policy is intended to provide clear information about how personal data is used in connection with our courier services, including urgent, time-critical and AOG-aware courier work.
1. Who we are
M&P Courier Services is a UK-based courier service operating from the West Midlands near Birmingham Airport / BHX.
For the purposes of UK data protection law, the organisation responsible for deciding how and why your personal data is used is:
Business / legal entity: Mom And Pop Retail Ltd
Trading name: M&P Courier Services
Registered / trading address: 2 Newells Road Birmingham, United Kingdom, B26 2HD
Company number: 14507911
ICO registration number:
Email contact: info@mompopretail.com
Telephone:
In this policy, “we”, “us” and “our” refer to M&P Courier Services.
2. Scope of this policy
This policy applies to personal data we collect and use in relation to:
visitors to our website;
people who contact us by phone, email, website form, WhatsApp, SMS or social media;
customers and prospective customers;
collection and delivery contacts;
delivery recipients;
suppliers, subcontractors and business partners;
people whose details are provided to us in connection with courier jobs;
proof-of-delivery, tracking and service records.
This policy does not replace any separate contract terms, courier terms and conditions, cookie policy, or service-specific notices that may also apply.
3. Personal data we collect
Depending on how you interact with us, we may collect and use the following types of personal data.
Contact and identity information
This may include:
name;
company name;
job title;
business address;
email address;
telephone number;
billing contact details;
collection contact details;
delivery contact details.
Courier job and booking information
This may include:
collection address;
delivery address;
collection and delivery instructions;
access notes;
contact names and numbers at collection or delivery points;
consignment descriptions;
parcel, package or load details;
booking notes;
urgency level;
preferred collection or delivery times;
route or journey information;
customer reference numbers;
service correspondence.
Proof-of-delivery and service records
This may include:
recipient name;
signature;
delivery timestamp;
collection timestamp;
delivery status updates;
delivery notes;
photographs used for delivery confirmation, where applicable;
GPS or location-related information where used by our proof-of-delivery or route systems;
driver, vehicle or route information where relevant to the job record.
Payment, invoicing and account information
This may include:
invoice details;
payment status;
billing address;
purchase order numbers;
customer account references;
limited payment-related information processed through third-party payment providers.
We do not normally store full card details ourselves. Where card payments are used, these are usually processed by a third-party payment provider.
Website and technical information
When you use our website, we may collect:
IP address;
browser type;
device type;
pages visited;
time and date of visit;
referring website;
cookie identifiers;
analytics information;
approximate location derived from technical data.
Marketing preferences
If we send marketing communications, we may collect:
marketing consent records;
communication preferences;
unsubscribe requests;
engagement with marketing emails or messages.
4. How we collect personal data
We may collect personal data in the following ways:
when you submit a website enquiry form;
when you request a courier quote;
when you book a courier job;
when you contact us by phone, email, WhatsApp, SMS, social media or live chat;
when your employer, colleague, customer, supplier or contractor provides your details as part of a courier job;
when we collect or deliver to you;
when you sign for a delivery;
when we generate proof-of-delivery records;
when you visit our website;
when you interact with our online advertising or social media pages;
when we receive information from payment processors, ePOD providers, route planning tools, accounting software or other service providers.
In some cases, we may receive your details from a customer who has arranged a courier service involving you, for example where you are the named collection or delivery contact.
5. How we use personal data
We use personal data for the following purposes:
to respond to enquiries;
to provide quotes;
to arrange courier collections and deliveries;
to contact collection and delivery points;
to provide urgent or time-critical courier support;
to manage AOG-aware or operationally sensitive courier requests;
to confirm booking details;
to provide delivery status updates;
to generate proof-of-delivery records;
to issue invoices and process payments;
to manage customer accounts;
to deal with questions, complaints or service issues;
to maintain records for tax, accounting, insurance and legal purposes;
to improve our services and website;
to manage supplier and subcontractor relationships;
to send marketing communications where permitted;
to protect our business, customers, drivers and goods in transit;
to comply with legal and regulatory obligations.
6. Lawful bases for using personal data
Under UK data protection law, we must have a lawful basis for using personal data. The lawful bases we may rely on include the following.
Contract
We may use personal data where it is necessary to provide a courier service, respond to a quote request, arrange a booking, manage a customer account, issue invoices or take steps before entering into a contract.
For example, we may need collection and delivery contact details to complete a courier job.
Legitimate interests
We may use personal data where it is necessary for our legitimate business interests, provided those interests are not overridden by the rights and freedoms of the individual.
Examples include:
responding to business enquiries;
managing customer relationships;
providing service updates;
keeping records of courier jobs;
improving our website and services;
preventing fraud or misuse;
dealing with disputes, complaints or insurance matters;
using basic business-to-business marketing where permitted.
Legal obligation
We may use personal data where necessary to comply with legal obligations, including tax, accounting, insurance, regulatory and record-keeping requirements.
Consent
We may rely on consent in limited circumstances, such as certain types of marketing, non-essential cookies, advertising pixels, or where consent is otherwise required by law.
Where we rely on consent, you may withdraw it at any time.
7. Courier-specific data uses
Because we operate courier services, we may need to use personal data in practical ways connected to collection, transport and delivery.
This may include:
calling a collection contact to confirm access arrangements;
calling a delivery recipient to confirm availability;
sharing delivery instructions with a driver;
sending delivery status updates to a customer;
recording timestamps for collection and delivery;
recording proof that an item was delivered;
keeping job records in case of service queries, claims, complaints or insurance matters;
using route information to manage timing, service quality and operational reliability.
For urgent, time-critical or AOG-aware courier work, we may process personal data quickly and operationally in order to respond to a time-sensitive customer requirement.
8. Proof of delivery, tracking and delivery updates
We may use proof-of-delivery tools or systems to confirm that a courier job has been completed.
This may involve collecting or recording:
recipient name;
signature;
delivery time and date;
delivery location;
delivery status;
delivery notes;
photographs of the delivered item or delivery location, where appropriate;
GPS or location-related information, where supported by the system used.
Proof-of-delivery information may be shared with the customer who booked the courier service, the delivery recipient where appropriate, our ePOD provider, insurers, professional advisers, or others where reasonably necessary to manage the service, resolve a dispute, or comply with legal obligations.
We will aim to use proof-of-delivery information proportionately and only where it is relevant to the courier service being provided.
9. Website analytics, cookies and advertising pixels
Our website may use cookies and similar technologies to make the website work, understand how visitors use the website, improve performance, support security, and measure marketing activity.
Cookies may collect technical information such as:
IP address;
device and browser information;
pages visited;
time spent on the website;
referral source;
cookie identifiers.
If we use website analytics tools, such as [insert analytics tools used], we may use this information to understand website traffic and improve our website.
If we use advertising pixels or tracking technologies, such as [insert Meta Pixel / Google Ads / TikTok Pixel if used], these may help us measure advertising performance or show relevant advertising.
Visitors should be told that cookies are being used and what they do. The ICO states that where cookies are not strictly necessary to the running of the website, user agreement is needed.
Where required, we will seek consent before using non-essential cookies or similar technologies.
A separate Cookie Policy may also be used to explain cookies and tracking technologies in more detail.
10. Marketing communications
We may contact business customers or prospective business customers with information about our courier services where permitted by law.
Marketing communications may include:
service updates;
information about urgent courier availability;
business-to-business courier service offers;
relevant company updates.
Where consent is required, we will ask for consent before sending marketing communications.
You can ask us to stop sending marketing communications at any time by contacting us at [insert contact email] or by using any unsubscribe option provided.
We will not sell your personal data to third-party marketing companies.
11. Sharing personal data
We may share personal data where necessary and appropriate with:
drivers working on our behalf;
subcontracted courier providers, where used;
ePOD / proof-of-delivery software providers;
route planning or mapping providers;
website hosting providers;
email, phone, SMS or communication providers;
accounting software providers;
payment processors;
insurers and claims handlers;
accountants, legal advisers and professional advisers;
IT support providers;
analytics and advertising technology providers, where used;
law enforcement, regulators, courts or public authorities where legally required;
customers, suppliers or delivery recipients where necessary to complete or verify a courier job.
We only share personal data where there is a proper reason to do so, such as providing the courier service, managing our business, complying with legal obligations, or protecting our legitimate interests.
12. Subcontracted courier support
In some circumstances, we may use carefully selected subcontracted courier support to help fulfil a courier job. This may be relevant where:
a job requires additional capacity;
specialist timing or coverage is needed;
a customer has agreed to subcontracted support;
operational circumstances make subcontracted support commercially necessary.
Where subcontracted support is used, we may need to share relevant job information, such as collection and delivery details, contact names, phone numbers, access instructions and consignment information.
We will only share the information reasonably needed to carry out the job.
Where appropriate, subcontractors are expected to handle personal data responsibly and in line with applicable data protection requirements.
13. International transfers
Some of the third-party tools or software providers we use may process personal data outside the UK.
Where personal data is transferred outside the UK, we will take steps designed to ensure that appropriate safeguards are in place, where required by data protection law.
This may include using providers that operate under recognised data transfer safeguards, adequacy arrangements, or contractual protections.
Examples may include website hosting, analytics, email, payment, accounting, advertising or ePOD providers.
Relevant providers should be confirmed before publishing this policy.
14. How long we keep personal data
We keep personal data only for as long as reasonably necessary for the purposes explained in this policy.
Retention periods may vary depending on the type of information and the reason we hold it.
For example:
enquiry records may be kept for [insert retention period];
quote records may be kept for [insert retention period];
completed courier job records may be kept for [insert retention period];
proof-of-delivery records may be kept for [insert retention period];
invoices and accounting records may be kept for the period required for tax and accounting purposes;
complaint, claim or dispute records may be kept for as long as necessary to manage the issue and protect our legal position;
marketing preference records may be kept to ensure we respect unsubscribe or opt-out requests.
If we do not have a fixed retention period for a specific category of data, we will consider factors such as the nature of the data, the purpose for which it was collected, legal requirements, insurance requirements, accounting obligations, and whether the information is needed to resolve disputes or provide service history. The ICO expects organisations to tell people either specific retention periods or the criteria used to decide how long information is kept.
15. How we protect personal data
We take reasonable steps to protect personal data from unauthorised access, loss, misuse, alteration or disclosure.
Measures may include:
limiting access to personal data to those who need it;
using password-protected systems;
keeping devices and accounts secure;
using reputable third-party software providers;
maintaining appropriate business records;
reviewing access to systems where appropriate;
using secure communication methods where practical;
taking care when sharing courier job information with drivers or subcontractors.
No method of transmission or storage is completely secure. However, we aim to handle personal data responsibly and apply proportionate safeguards for the size and nature of our business.
16. Your data protection rights
Under UK data protection law, individuals have rights in relation to their personal data. These rights may include:
the right to be informed about how personal data is used;
the right to access personal data;
the right to correct inaccurate personal data;
the right to request deletion of personal data in certain circumstances;
the right to restrict processing in certain circumstances;
the right to object to processing in certain circumstances;
the right to data portability in certain circumstances;
the right to withdraw consent where processing is based on consent;
rights in relation to automated decision-making, where applicable.
The ICO states that privacy information should tell people what rights they have in relation to the use of their personal data.
These rights are not absolute and may depend on the circumstances. For example, we may need to retain certain information for legal, accounting, insurance or dispute-handling reasons.
To exercise your rights, please contact us using the details below.
17. How to contact us
If you have any questions about this Privacy Policy or how we handle personal data, please contact us:
M&P Courier Services
Email: info@momporetail.com
Address: 2 Newells Road, Birmingham, United Kingdom, B26 2HD
If we appoint a Data Protection Officer or specific privacy contact, their details will be added here.
18. Complaints to the ICO
If you are unhappy with how we handle your personal data, we encourage you to contact us first so we can try to resolve the issue.
You also have the right to complain to the Information Commissioner’s Office, the UK regulator for data protection matters.
Information Commissioner’s Office
Website: ico.org.uk
Telephone: 0303 123 1113
The ICO says privacy notices should tell people how they can complain if they have concerns about the way their information is being used.
19. Changes to this policy
We may update this Privacy Policy from time to time to reflect changes in our business, website, services, systems, software providers, legal obligations or data handling practices.
The latest version will be published on our website.
Where changes are significant, we may take additional steps to bring them to your attention.
20. Last updated date
Last updated: [19/04/2026]